Refund and Returns Policy

Terms of Service

  • All orders will be shipped out within 1-2 days from payment date, shipping time varies based on destination (average of 15-21 business days).
  • Return of products will be within 3 days from receiving your delivery. Please email us 3 picture and 1 video clip to provide evidence of your complain. Please also provide tracking number when returning an item.
  • Order Cancellation is acceptable within 12 hrs from payment. Please contact us via email or Contact Us form at https://pandabighouse.com/contact/ to cancel your earlier order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return & Refunds

  • If the product customer received is a defective one, we accept refund or resend a new one to customer.
  • We will not accept a return without any approved reason. If approved, please return it within 7 days of receiving your order, on this condition, customer will have to pay the shipping cost of return.
  • If customer did not receive an order, kindly notify us and we can refund you directly or resend you again.

Return & Refund Method

  • If the product customer received is a defective one, we accept refund or resend a new one to customer.
  • We will not accept a return without any approved reason. If approved, please return it within 7 days of receiving your order, on this condition, customer will have to pay the shipping cost of return.
  • If customer did not receive an order, kindly notify us and we can refund you directly or resend you again.

Need more help?

Contact us here and fill up your questions related to any other relevant matters.